.support-conversation.is-unread:not(.is-active) {
    background: #fff9ec;
}
.support-conversation.is-unread .support-conversation-top b {
    font-weight: 800;
}
.support-unread-dot {
    display: inline-block;
    width: 9px;
    height: 9px;
    margin-right: 7px;
    border-radius: 50%;
    background: #f5a300;
    box-shadow: 0 0 0 3px rgba(245, 163, 0, .16);
}
.support-floating-button {
    isolation: isolate;
}
.support-floating-count {
    position: absolute;
    top: -5px;
    right: -5px;
    display: grid;
    place-items: center;
    min-width: 21px;
    height: 21px;
    padding: 0 5px;
    border: 2px solid #fff;
    border-radius: 11px;
    background: #cf2e2e;
    color: #fff;
    font-size: 10px;
    line-height: 1;
}